Privacy Policy

 

 

Hangzhou LinknLink Technology Co., Ltd. and its affiliated companies (hereinafter collectively referred to as "we" or "Link&Link") are committed to protecting your personal privacy. This Privacy Policy (hereinafter referred to as "this Policy") illustrates how we handle personal data and protect information privacy during your use of the following services, products and related mobile apps (collectively, the "products").

 

 

1.LinknLink App and Smart Life Mobile App

1.1 In the policy, "Personal Data" means personally identifiable information used alone or in combination with other information. "Smart device" refers to a non-standard computing device produced or manufactured by a hardware manufacturer that has a human-machine (interactive) interface and can transmit data through a wireless network, including smart home appliances, smart wearable devices, smart air purification devices, etc. "Application" refers to a mobile application developed by Link & Link that enables end-users to remotely control smart devices and connect to Internet of Things (IoT) platform of Link & Link.


1.2 For mobile applications of other brands which is provided support service by Link & Link, it is up to our customers to decide what personal data to collect through our products. We collect information according to our customer’s requirements, the processing of such information is limited to the provision of the services that the customer has agreed to with us. If you are our customers, and you are not willing to be contacted by us, please contact the brand directly and inform them with your request.


1.3 In order to provide you with our services, we will ask you to provide the personal data necessary for such services. If you don’t provide personal data, we are unable to provide our product or service to you.

 

 

2. About the Information you Provide to us Voluntarily

2.1 Account or Profile Data: When you register for an account with us, we may collect your name and contact information such as your email address, phone number, username and login credentials.During your interaction with our products, we may further collect your nickname, avatar, country code, language preference or time zone information in your account, etc.

Feedback: When you use the feedback and suggestion functions in our products, we will collect your voluntary email address, mobile phone number and feedback content in order to deal with your problems and equipment failures in a timely manner.

 

 

3. About Information we Collect Automatically

3.1 Account information: your user nickname, avatar, mobile phone number and email address, Apple ID authorized login account name, Google authorized login account name, etc.

 

3.2 Device information: When you interact with our products, we will automatically collect device information, such as location permissions: Android 6.0 or above is required to obtain device Wi-Fi information (including nearby Wi-Fi lists) when the device is connected to the network. MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifiers, log files and mobile network information.

 

3.3 Usage Data: During your interaction with our website and services, we automatically collect usage data related to visits, clicks, downloads, sending/receiving messages and other use of our website and services.

 

3.4 Log Information: When you use our application, system and exception logs may be uploaded.

 

3.5 Location Information: We may collect real-time precise or non-precise geolocation information about you when you use certain of our products or services, such as robot vacuums and weather services.

 

3.6 Home name, home region (set manually by you), room information, home background picture, local electricity price.

 

3.7 Data normally generated when the user uses the function: scene information, linkage information, remote control panel information.

 

3.8 Information about Smart Devices. 

3.8.1 Basic information of smart devices: When you use smart devices connected to our products or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version and upgrade information, etc.

 

3.8.2 Information reported by smart devices: Depending on the different smart devices you choose to connect with our products or services, we may collect information reported by your smart devices. For example, smart sensors may report data such as temperature and humidity, human sensing, lighting, and more.

 
3.8.3 Media file information: After you authorize the storage data access permission, we will store the file name and file size of the audio, video, and picture data in the private family data according to your needs, and provide the media files to Link&Link app to play. (Currently only available in LinknLink app)
 
3.9 We do not collect data about your personal racial or ethnic origin, political opinions, religion, philosophical beliefs, trade union membership, personal genetic identification data, or data related to health, sex life or sexual orientation. We will not collect the data of users under the age of 16 without the permission of the guardian of the child. If you are a child under the age of 16, please obtain the permission of your parents or your guardian before you can use our products and services.

 

3.10 Third-party SDK access instructions:

3.10.1 SDK access instructions for third-party account login:

① WeChat

Third-party entity: Shenzhen Tencent Technology Co., Ltd.

Collect information: general device information, mac address, ip address

Purpose of use: It is used to help users log in to Link&Link App via WeChat

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://weixin.qq.com/cgi-bin/readtemplate?lang=zh_CN&t=weixin_agreement&s=privacy

 
②Apple

Third-party entity: Apple.Inc

Collect information: general device information, mac address, ip address

Purpose of use: used to help users log in to the Apple App

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

HTTP://www.apple.com.cn/legal/privacy/szh/

 

③Google

Third-party entity: Google LLC

Collect information: general device information, mac address, ip address

Purpose of use: Used to help users log in to the Link&Link App with Google

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://policies.google.cn/privacy?hl=zh-CN

 

3.10.2 Push notification SDK function access instructions:

①Xiaomi

Third-party entity: Xiaomi Technology Co., Ltd.

Collected information: general information such as user id, IMEI, device model, etc.

Purpose of use: to push messages to Xiaomi mobile phone users through the Link&Link App

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://www.mi.com/aptitude/list?id=62

 

②Huawei

Third-party entity: Huawei Technology Co., Ltd.

Collected information: general information such as user id, IMEI, device model, etc.

Purpose of use: used by the LinknLink App to push messages to Huawei mobile phone users

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://www.huawei.com/cn/privacy-policy

 

③OPPO

Third-party entity: OPPO Guangdong Mobile Communications Co., Ltd.

Collected information: general information such as user id, IMEI, device model, etc.

Purpose of use: used to push messages to OPPO mobile phone users through the Link&Link App

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://privacy.oppo.com/cn/policy/

 

④VIVO

Third-party entity: Vivo Mobile Communications Co., Ltd.

Collected information: general information such as user id, IMEI, device model, etc.

Purpose of use: used by the LinknLink App to push messages to VIVO mobile phone users

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

http://www.vivo.com.cn/about-vivo/privacy-policy

 

⑤Meizu

Third-party entity:Meizu Technology Co., Ltd.

Collected information: general information such as user id, IMEI, device model, etc.

Purpose of use: used by the LinknLink App to push messages to Meizu mobile phone users

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://www.meizu.com/legal.html

 

3.10.3 SDK access instructions for app crash log reporting:

①Google firebase crashlytics

Third Party Entity: Google LLC

Collect information: general information such as user id, crash log, device model, etc.

Purpose of use: used to report the crash log of Link&Link App

Collection method: SDK collects directly from the machine

Third-party privacy policy link:

https://policies.google.cn/privacy?hl=zh-CN

 

3.10.4 SDK access instructions for Amap positioning:

①AutoNavi positioning SDK

Third Party Entity: AutoNavi Holdings Ltd.

Collect information: general information such as device information (IP address), device identification(IMEI), current application , device parameters, system information and etc.,location(latitude and longitude).

Purpose of use: Provide location information for the family created on LinknLink App, and manage device locations.

Collection method:SDK collects directly from the machine.

Third-party privacy policy link:

https://lbs.amap.com/pages/privacy/

 

3.10.5 HiFive public broadcast SDK access instructions:

①HiFive public broadcast SDK

Third Party Entity: Chengdu HIFIVE Technology Co., Ltd

Collect information: IP address, device information, network environment, browsing records, search engine marketing information.

Purpose of use: used for product display, personalized recommendation, and sending promotional marketing information.

Collection method: SDK collects directly from the machine.

 

 

4. Purpose and legal basis for processing personal data

4.1 We process your information for the following purposes:

(1)To provide you with services: We process your account and profile data, device information, usage data, location information and smart device-related information to provide the products and services you request or purchase. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.
 

(2)To improve our services: We process your device information, usage data, location information, and smart device-related information to ensure the functionality and safety of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and tracking fraud or misuse. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.

 

(3)Non-marketing communications: We process your personal data to send you important information about services, terms/conditions and policy changes and/or other administrative information. Due to the importance of this information, you may not be able to opt out of receiving such emails. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.

 

(4)Marketing Communications: We may process your personal data to provide you with marketing and promotional materials related to our products and services. In the above cases, each email we send you will contain instructions that allow you to opt out of receiving such emails. The legal basis for such processing is based on your consent. Also, if you agree to participate in our sweepstakes, contests or other promotions, we may use your personal data to administer such activities.

 

4.2 Compliance: We process your personal data as we deem it necessarily or appropriately:

（a）Comply with applicable laws and regulations.

（b）Follow legal process.

（c）Respond to requests from public agencies and government authorities.

（d）Fulfill our terms and conditions.

（e）Protect our operations, business and systems.

（f）Protect the rights, privacy, safety or property of ours and/or other users, including you.

（g）Seek available remedies or limit the damages we may be required to provide.

 

 

5. Whom we will share your personal data with?

 
5.1 LinknLink only shares your personal data in the way you know it. We may share your personal data with: Disclosure of your personal data to third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, e-mailing services and other similar services to ensure that they can serve us.

 

5.2 Disclose your personal data to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.

 

5.3 In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including, without limitation, in connection with any bankruptcy or similar proceeding), to affiliates or Other third parties disclose your personal data. In this case, you will receive explicit notice of changes in ownership, incompatible new ways of using personal data, and choices regarding personal data via email and/or our website.

 

5.4 Situations as we deem it necessarily or appropriately:

(a) Comply with applicable laws and regulations.

(b) Follow legal process.

(c) Respond to requests from public agencies and government authorities, including those outside your country of residence.

(d) Fulfill our terms and conditions.

(e) Protect our operations, business and systems.

(f) Protect the rights, privacy, safety or property of us and/or other users, including you.

(g) Seek available remedies or limit the damages we may be required to provide. Disclose your personal data to a subsidiary or affiliated company of the company to conduct business activities on a regular basis. Except for the third parties mentioned above, we only disclose your personal data to other third parties with your consent.

 

 

6. International Transfers of Collected Information

6.1 To facilitate our operations, we may transfer, store and process your personal data in jurisdictions other than where you reside. These countries may have different data protection laws. In such cases, we ensure that your information is adequately protected by one or more of the following: Agreements under EU Standard Contractual Clauses approved under Article 46 of the GDPR. For more information please visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

If you would like to know more about our security safeguards, you can contact us directly through this policy.

 

6.2 If you are in the EU, all your user data is preferentially kept in the EU, but in order to improve the experience of the products you use, our company will transfer the data uploaded with your consent to the whitelisted countries and regions recognized by the EU ( United States, Canada, Switzerland, New Zealand) or servers in mainland China, Japan, Russia. Although we have taken necessary security measures for your data in accordance with Article 46 of the GDPR, there is still a certain risk of data privacy protection when data is transmitted to countries and regions outside the European Union. In this regard, you are aware of the risk. exists and consents to the transfer of data across the EU.

 

 

7. Your rights in Relation to Personal Data

7.1 We respect your rights and hold your personal data. You can exercise any of the following rights:

(1)Manually delete data through our product (currently limited to LinknLink app).

(2)If you have questions, please send an email to dpo@linklink-iot.com for assistance.

 

7.2 You don't need to pay anything and we will respond within 30 days. If you decide to email us a request, please state what information you would like to have changed, whether you would like your personal data to be removed from our databases, or what restrictions you would like us to be subject to in our use of your personal data. Please note that for security reasons we may ask you to verify your identity before processing your request further.

 

7.3 What you can do:

(1)To request access to your personal data processed by us, you have the right to know the situation of the data collected, including the situation of the data uploaded to the cloud with your consent.

(2)Contact us to correct inaccurate or incomplete personal data about you.

(3)Request to delete your personal data; and destroy the data backed up in the cloud, the destruction operation will cancel the interconnection with the Alexa/Google platform by default, and all the cloud data will be deleted synchronously.

(4)Request that we process your data based on your consent or a contract with you, and where we process your data automatically, transfer personal data to you or to third parties.

(5)Opting out or objecting to our use of your personal data when we use it based on your consent or our legitimate interests.

(6)You can log out of your account. After you log out of your account, your cloud backup data will be deleted at the same time. You have the right to manually destroy the account and all data under the account at any time.

 

 

8. Security Measures

 
8.1 We take commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal data. LinknLink provides a variety of security policies to effectively ensure the data security of users and devices. In terms of device access, we use LinknLink proprietary algorithm to ensure data isolation, access authentication and authorization applications. In terms of data communication, it supports the use of security algorithms and transmission encryption protocols, as well as business-level encrypted transmission of information based on dynamic keys. In terms of data processing, strict data filtering and validation and a complete data review process are adopted. In terms of data storage, all confidential information of users will be securely encrypted for storage. If for any reason you believe that your interactions with us are no longer secure (for example, you believe the security of your LinknLink account has been compromised), please let us know immediately by emailing dpo@linklink-iot.com.

 

8.2 We will improve data security measures from time to time, including but not limited to data encryption, physical measures, data authentication and other means. We will choose to notify you as the situation requires.

 
8.3 We set up a Data Protection Officer (DPO) whose contact email is dpo@linklink-iot.com.
 
 
8.4 In the event of a breach of your data, we will report the breach of personal data to the EU or your country’s supervisory authority within 72 hours, take appropriate remedial measures as soon as possible, and report the remedial measures to you and the EU supervisory authority . If we fail to report to the supervisory authority within 72 hours, our follow-up report will explain the reason for the delay.
 
 
8.5 Data retention period

We will process your personal data for the shortest period necessary to achieve the purposes described in this policy, unless a longer retention period is required by specific laws. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal data, after which we will destroy your personal data. If we are unable to destroy the data for technical reasons, we will take appropriate measures to prevent further use of your personal data.

 

 

9. Order management and payment

9.1 When you purchase goods/services, we need to collect some or all of the following personal information according to the type of goods/services, including: your consignee information, trading goods/services information, order number, order time, order amount. We collect this information to help you successfully complete the purchase of goods/services, ensure your transaction security, query order information, provide customer services, etc. At the same time, in order to help you understand, query and manage the order information, we will collect the order information generated during your use of our services to show you and facilitate your order management.

 

9.2 Payment

In order to complete order payment and ensure transaction security, we need to collect your transaction amount, order time, order merchant, order number, payment method, payment account number and payment status information, and share some or all of the above information with payment institutions (such as wechat, Alipay, bank and other financial institutions) through secure means.

At the same time, if you use the face/fingerprint login and/or payment function in our products and/or services, you need to enter face or fingerprint information on your local device in advance, and complete information verification on your device when using the service. We need to use your face ID/touch ID permission (biometric authentication permission) to receive verification results, but we do not collect your face or fingerprint information. If you do not enable this permission, you will not be able to use the above services, but it does not affect your choice of other login or payment methods.

 

 

10. Statement regarding Policy Changes

We may update this policy as information practices change. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on the mobile application before the change becomes effective. We encourage you to periodically review this page for the latest information on privacy practices.

 

 

11. How to Contact us

If you have any questions about our practices or this policy, please contact us by the following means: Hangzhou LinkLink Technology Co., Ltd.

 

Mailing address: 25th Floor, Building A, Hangzhou Artificial Intelligence Industrial Park, No. 57, Jiang 2nd Road, Binjiang District, Hangzhou City, Zhejiang Province

E-mail: dpo@linklink-iot.com

For EU data subjects, you have the right to complain to the supervisory authority about the data processing activities of LinknLink.

 

In case of doubt, or to exercise your rights as an EU data subject, please contact our EU representative:

Email: dpo@linklink-iot.com